Southwind Kennel (Sweet Valley, Pennsylvania)

Rachel is wonderful with our 2 dogs. We never kenneled them and had some reservations about leaving them; but, when we returned from our trip, they were 2 happy campers. We called twice in 5 days to check on them and Rachel assured us they were doing well. This made our trip less stressful! Now I am happy that we have a dependable and kind person watching after our “furbabies”.

This place was wonderful! I would have never known it was around if a friend didn’t tell me about it but brought my dog here for them to watch him while I went to a wedding out of state and while they watched him the tookhim out 3 times a day to play and even gave him a bath and trimmed his nails before we picked him up! Our dog was very skittish at other kennels and really unhappy but here he seemed to have a good time and loved the people who worked there! I won’t use any other kennels in the future we are hooked and plan on using this one from here on out!!!

We started boarding here in 2015 with our Sheltie. We tried several other local kennels (basically all of them) and the only one that seemed to get it right was Southwind. From their friendly customer service to their spotless runs and property, these folks are true professionals. They have competitive prices and actually take the time to take care of your pet. They live on the property as well so it is manned 24/7 which is another huge plus. I wouldn’t waste my time going anywhere else.

P.S. Ivy went to school with me and she was nuts then and is nuts now so I would take her reviews of any business with a grain of salt. She has been well known to try to slander businesses in order to try and get free stuff and discounts. It turns my stomach inside out to watch her do this to such a fine local business with great people running it. Thanks

I called on August 22nd, spent 20 minutes on the phone making an appointment because I was placed on hold several times. Finally my appointment was set. I was told to call 2 days ahead of time which would be September 13th to make sure they were not a capacity but the chances were very unlikely. It did not seem this time of year they would be a capacity. I called today September 13th and was told I would need to pay a 4 day minimum. I asked why I would pay for 4 days when I am going away for two days and was told because she cannot lose out on the money – showing no consideration for my plans that I booked several weeks ago. Apparently this kennel should only accept appointments for 4 days or more but are greedy and would rather inconvenience the customer for a chance at a 2 day appointment if a convenience and advantage to them – if they are not at capacity – so they can make money regardless if it inconveniences or price gouges the customer. Well, now I have to call around for a new kennel 2 days before I go away, I really wish I went with someone different on August 22nd. And Southwind Kennel, I hope you lose money ~ potential customers bc of this review!********************After this review was posted, Carl Burns harassed and stalked me, he crossed so many lines, I’m glad I found a different kennel that doesn’t price gouge and has business ethics & etiquette.

Was told that if we pick up our dogs before 12 we would not be charged another day. Showed up at 11:20 and still got charged another day. We asked why and the time changed to 11:00 am pick up time.