The Family Puppy of Fountain Walk (Novi, Michigan)

  • 44125 W 12 Mile Rd E-121, Novi, MI 48377
  • +1 248-880-4997
  • Rated 4/5 with 268 verified reviews.
  • Website
  • Monday: 2-7 PM
  • Tuesday: 2-7 PM
  • Wednesday: 2-7 PM
  • Thursday: 2-7 PM
  • Friday: 1-8 PM
  • Saturday: 12-8 PM
  • Sunday: 1-6 PM

The Family Puppy of Fountain Walk Customer Reviews Summary

We’ve analyzed all available reviews for this breeder and summarized our findings below for your convenience!

This golden retriever breeder has received positive reviews for their amazing staff and beautiful location. Customers have had great experiences and have found the puppies to be adorable and well-taken care of.

One customer especially appreciated the easy online viewing of puppy information and the ability to set up a meet and greet. The owner was also praised for being friendly and caring, providing helpful advice and support.

However, there are some negative reviews that mention a strong smell and lack of cleanliness in the store, as well as concerns about the living conditions of the dogs. Customers should take note of the positive reviews highlighting the staff, care of the puppies, and easy process of finding a puppy.

The Family Puppy of Fountain Walk Reviews

We’ve compiled a list of the most helpful reviews for this breeder below. We’ve included both positive and negative (if applicable) reviews to give you a better idea of the type of breeder you’re considering.


Melissa Trott

I got my Shihton fur baby “Betty White” from the Novi Family Pet a little over a year ago. At that time, finding a pet was extremely hard due to covid. I stumbled upon the family pets website and was immediately impressed by how easy it was to view all the puppies info online. Finding my Betty wasn’t hard at all, and even more impressive, I was able to set up a meet and greet with her the day she became available. The staff was very friendly, even under the strain of covid, they did their best to provide me with safe and excellent customer service. Once I got my baby home, I discovered that she was a diva almost immediately. This little baby is like no other dog I’ve met. She’s gentle, happy, cuddly, smart, and so beautiful, especially her eyes; her eyes are just heart melting! The only small issue I had with her (which is normal for little dogs), she was a picky eater. Luckily the owner, who is very friendly and caring, was super helpful and readily available by phone with any concerns. I’d give the Family Puppy 1000 stars, they gave me the happiness I needed during such an unprecedented time and I am forever in love with Betty!


Nina Ayers

The staff is amazing.

The location is beautiful.

The puppies are ADORABLE!

These puppies appear to be loved and well-taken care of.

Every time I come I have a great experience!

I hope to host a birthday party here in the near future.


Pure Michigan Reviewer

Wonderful pet store. The puppies here are treated well and the shop is kept in great condition. We were assisted by Alexis today and she communicated well with us. Also got to spend some good time with a few puppies. Prices are very comparable to other shops.


michele gicopoulos

If I could give zero stars, I would. I have never been in a pet store that made my eyes water from the smell of urine and lack of care of the animals. My husband walked in and walked right back out because the smell was so pungent in the store it was making him sick. The big dogs are in pretty small cages and they all looked sad and just wanted out. It was horrific to see the animals in these living conditions. Please do not support this pet store. I do not know how they get away with the obvious lack of care for these animals. These babies do not deserve to live this way.


Loren Harvey

Walked in after 2pm and the lights were still off. I politely asked if they were open and was told by the staff person “I think so.” Nobody greeted us, and so we walked around for 2 minutes and then walked out. The smell was really bad and the puppies were in pretty small cages. It made us sad.


Morgan Kramer

Zero stars. This place is DISGUSTING!! You can see and smell the mold right when you walk through the doors. There’s yellow mold and pee all over each of the cage doors that no one cleans. The employees don’t seem to care how the dogs are cared for whatsoever. Trapped in tiny cages for their prime socializing age.