The Family Puppy At Oakland Mall (Troy, Michigan)

  • 528 W 14 Mile Rd, Troy, MI 48083
  • +1 248-880-4997
  • Rated 4/5 with 541 verified reviews.
  • Website
  • Monday: 10 AM-8 PM
  • Tuesday: 10 AM-8 PM
  • Wednesday: 10 AM-8 PM
  • Thursday: 10 AM-8 PM
  • Friday: 10 AM-8 PM
  • Saturday: 10 AM-8 PM
  • Sunday: 12-6 PM

The Family Puppy At Oakland Mall Customer Reviews Summary

We’ve analyzed all available reviews for this breeder and summarized our findings below for your convenience!

This golden retriever breeder has received mixed reviews. Some customers have had a positive experience, mentioning helpful and knowledgeable staff, as well as well-cared for puppies.

One reviewer specifically highlighted the financing options and the inclusion of additional items with the puppy. Another reviewer praised the partnership with a local veterinary hospital for discounted or free treatment.

However, there are also negative reviews that mention concerns about the condition of the animals kept in cages and potential health issues. One reviewer expressed disgust at the treatment of the puppies and advised against supporting this store.

Another reviewer complained about a lack of proper documentation for their puppy and accused the breeder of being dishonest. Overall, potential customers should visit the breeder themselves to form their own opinion and take all reviews with caution.

The Family Puppy At Oakland Mall Reviews

We’ve compiled a list of the most helpful reviews for this breeder below. We’ve included both positive and negative (if applicable) reviews to give you a better idea of the type of breeder you’re considering.


Richard Yoon

After six months with my pug, Franklin, I can truly say Family Puppy’s service is great.

While reading some of these reviews, it can be very disconcerting and further from the truth.

When you purchase a puppy from Family Puppy, if for whatever reason, you will receive free/discounted treatment from the Madison Veterinary Hospital over on and John R, like a stone’s throw away from the mall with the puppy package and the service at the Madison Veterinary Hospital is the best in Oakland County.

Frankly speaking, the price tag for some can be quite intimidating and maybe out of the budget for many, however, the price is what you pay, and the value is what you get.

Investing $4,000-$6,000 with the puppy package, when all said and done, is almost identical to purchase the puppy individually and all of the vet visits in the first three-six months, it’s a matter of paying upfront or paying later.

It is quite disappointing to read some of these reviews because a pet is part of your family and raising a family can be expensive.

For the past six months now, little Franklin did have to go to the vet a few times, however Madison Veterinary Hospital will ensure your pup is safe and healthy and the puppy package at Family Puppy makes the $4,000-$6,000 worth every penny.

The one thing I am uncertain about is the financing offered because I personally paid the full amount upfront however if you do not have the funds to afford a puppy, maybe adopting from the shelter may be a more affordable option then pay for the vet visits yourself when you can afford them.

Before making any judgments, visit Family Puppy yourself and see. Everyone is a critic these days, take it with a grain of salt.

Here’s a pic of my boy, Frankie, then and now, and hopefully for the next 12-15 years!


Allison S

Trina at The Family Puppy in Troy was a great experience to get our first pet as a family! Trina was knowledgeable professional, and very helpful in deciding which dog to choose. We would recommend to anyone looking for a puppy!


Tanya Hanson

We’ve been going into the pet store for a few years now and we finally bought our sweet puppy to join our family. We’ve always had a good experience and the employees have always been so helpful and nice. The puppies have always been taken care of even though there in cages, we’ve never seen anyone mistreat them and they always carried them safely. A big thank you to Nate for being helpful and for walking us through the financing that was available. He’s the best! The life of a sweet puppy that needs love is worth more then money. We’re thankful for the things that were included with our puppy and he’s perfect for our Family.


Nova Rivera

Absolutely disgusted by the condition of the animals in this store. These puppies are kept in small enclosures with absolutely no stimuli, forced to sit in their own urine and feces. There were puppies with matted fur, puppies struggling to breathe, and puppies laying still and not moving or responding to anything. Nobody should be supporting a store that treats its animals like this, chances are if you buy a dog from here it will come with extreme health issues.


Ashley Pappas

If I could give 0 stars I would. I bought a puppy from here just this month . I was told the puppy came with papers and the paper “aka registered” according to the girl who helped me would be placed into my folder for my puppy. As I was gathering documents for his first office visit I noticed not a single paper given to me was for any of the documentation. I called the store immediately. I spoke to a girl who advised me that the puppy has none. Beware! They are liars and frauds. They sold my puppy to me for more than a registered one. I’m livid!!


Michael Roberts

Not impressed at all. Very bad cross breeds. I thought puppy mills were a thing of the past? This isn’t a large scale operation but the dogs are of questionable in breeding to get quirky hybreds that have a ton of health issues.