Puppy Paws (Ozone Park, New York)

An amazing place i would highly recommend everyone to come here you want be disappointed

I bought my 4 month old Bernedoodle here last month on 10/09/22. Vanessa was amazing !!!! I literally love everything about her and her vibe is great, you can just tell she loves her job. She is extremely knowledgeable about every single puppy in there and will walk you through everything step by step. They did make me aware that my baby came with a hernia but they would cover the cost of the surgery once she’s old enough to have it. I already took her to the vet and she’s healthy! The doctor even said that typically the hernias close on their own just like humans so once she’s around 8 months they’ll decide whether or not she still needs it. I am not sure why this place has so many mixed reviews. I also think as a buyer- especially if it’s your first time owning a pet, you should do your own research as well and come prepared with a list of questions you want to ask. A puppy is a huge investment and a big deal (at least for me). I’ve made the right decision coming here and I’m absolutely in-love with my fur baby.

My family and I had been thinking about buying a puppy for a while now, We did our research and after months we finally decided that it was the day. Yesterday we headed down to the store as we had been there a couple times to ask questions and inform ourselves about their different puppies. The staff is always friendly and knowledgeable about each and every one of their puppies. You can tell that they love doing their job and that they really care for the puppies. We are so thankful to the staff for walking us through the process and helping us choose the right pup for us. Thank you so much!!!

I bought a shibainu turns out before his one birthday he has hip issues! I been contacting them since my puppy was 8 months old the young lady told me not to worry because I contacted them before her was one “” never got any answers or help !! Beware your puppy might end up with a hip issue they get rid of the workers and act like they never got information!!!

STAY AWAY FROM THIS STORE!! If I could give 0 stars I would. They do not care for the puppy’s well being, they are only about money. We purchased a puppy less than a week ago, and we were told she was healthy. Two days later we see the vet and find out she has more than 3 medical issues. We have called the store asking what they could do because they knew she was sick prior to us purchasing her since, as an employee told us, our puppy was taken to many vets the same day and week we gave a deposit ,yet when we purchased her we were given no information. When we picked up our new puppy, an employee was cleaning her ears and when we asked what was in her ears they told us it was normal but the vet told us it was ear mites. In the store they had told us that she was the calmest puppy there but the reason for that was all of her medical issues and the amount of pain she is in. In the agreement it said for a medical condition store reimburses the purchase price, we didn’t want to bring that puppy back to make her condition worse and to prevent further spreading to other puppies, yet the store reused to even partially reimburse us of the price that we paid. Telling my kids and family members that we have a sick dog caused lots of trauma and we blame puppy paws for selling us a sick dog. Instead of enjoying our new puppy, we spent all this time feeling sorry for her and taking care of her. DO NOT PURCHASE FROM PUPPY PAWS.

This company falsely sold me a Shih Tzu. I paid over $2k for a shih tzu for her to grow up and be a mixed breed! Below is my boy who is a pure bread American Shih Tzu, and my girl who you can clearly see is NOT a Shih Tzu!