Puppy City (Winchester, Virginia)

  • 3343 Valley Pike, Winchester, VA 22602
  • +1 540-773-3831
  • Rated 4.1/5 with 368 verified reviews.
  • Website
  • Monday: 10 AM-8 PM
  • Tuesday: 10 AM-8 PM
  • Wednesday: 10 AM-8 PM
  • Thursday: 10 AM-8 PM
  • Friday: 10 AM-8 PM
  • Saturday: 10 AM-8 PM
  • Sunday: 10 AM-6 PM

Puppy City Customer Reviews Summary

We’ve analyzed all available reviews for this breeder and summarized our findings below for your convenience!

Puppy City in Winchester has received mostly positive reviews from satisfied customers. Many customers commented on the kindness and helpfulness of the staff, as well as the happy and healthy puppies that were available.

The process of selecting a puppy was described as quick and efficient. One customer mentioned the benefit of the financing options offered by the breeder.

Another customer appreciated that their puppy came with various supplies and was already chipped. However, there were a few negative reviews that should be noted.

One customer expressed concern over an elderly family member being sold a puppy when they may not have the ability to care for it properly. Another customer criticized the size of the playpens and the lack of socialization and interaction for the puppies.

Additionally, there was a complaint about poor customer service and a lack of communication from the staff when visiting the store. Overall, Puppy City in Winchester seems to have a generally positive reputation, with satisfied customers praising the staff and the quality of the puppies.

However, potential customers should be aware of the negative reviews and consider their specific needs and preferences before making a purchase.

Puppy City Reviews

We’ve compiled a list of the most helpful reviews for this breeder below. We’ve included both positive and negative (if applicable) reviews to give you a better idea of the type of breeder you’re considering.


Terry Bellomy

Cody(tan/white) is our new addition. Cooper (Cinnamon)we purchased at the same store alittle over 2yrs ago. They are both from same breeder. They are the perfect fit for our family.


Ada Stone

Puppy City in Winchester exceeded all expectations during our recent visit. The friendly staff warmly greeted us upon arrival and provided clear guidelines for a memorable experience. The puppies were well-cared for, with spacious enclosures and constant interaction. The efficiency of the process ensured a quick and seamless selection.


Jazmyne Rogers

We had THE BEST EXPERIENCE!!! They were all very kind and helpful all of the puppies looked very happy, healthy and clean! The process was smooth and the financing was a huge benefit! We are so thankful to add little Charlie to our family! Thank you Puppy city!! He even came with a crate, dog bowls, food, treats, and drops he was also already chipped!


Kim Lowery

I am appalled that a puppy was sold to my elderly father, Phil Lowery, who doesn’t have the ability to care it. This may actually be the final straw to contact adult protective services about him. This poor puppy will never see the outside because I know he expects it to use piddle pads only. He can barely walk and has no fenced yard. This business must have zero ethics, much less any concern for the welfare of their animals. Only concerned about money. I hope you have a good return policy.


Brianna Dunmyer

I have visited this place twice to see the puppies and each experience was the same. They wouldn’t let you hold more than two dogs per visit, which doesn’t make sense if they’re trying to get these puppies out of there as soon as possible. The “playpens” that they stay in are extremely small and some have up to 3 puppies in them… All of them seemed very eager to get out each time you walked by. Puppies need to be socialized, have ample room to play and I’m not seeing any of that at this location. Sure, you can take a puppy out for some time, but that is not nearly enough play time for them. There are plenty of adoption places within the area or from a reputable breeders. DO NOT BUY A PUPPY FROM HERE!! Stores like this need to be shut down immediately.


Mackenzie Shifflett

If I could give this place 0 stars I would. Horrible customer service and treatment of customers. My family visited Puppy City for my mothers birthday in hopes of adding a new member to the family. While looking around, the staff working SCREAMED at my mother for trying to pick up a puppy. The staff also failed to inform anyone of their rules or guidelines upon entering the building. Absolutely NO communication from staff. We were told after holding 2 puppies and hoping to play with a 3rd there was a rule that you could only visit with 2 puppies. Puppies are crammed into pens and cages with up to 5 at a time and do not receive any interaction until a customer walks in. We’ve purchased a puppy from this store in the past and never received such horrible treatment. Overall, this was a terrible experience and I would not recommend anyone visit Puppy City in Winchester.