Kiki’s Pet Spa & Boutique (Brooklyn, New York)

My golden retriever hates when I touch her nails, but somehow they clipped em. That alone was worth the entire grooming. They also listened when I said I don’t love an overly primped/manicured haircut and gave her a really subtle/natural trim. My dog also smelled good after the grooming, so that’s nice.

Superb grooming. They ask for direction & specifics….. and actually listen… then HIT THE MARK!!

The best grooming plc ever the place is clean the staff is very friendly and they always do such a great job with my dog each time we gd and my dog is comfortable there as well

Horrible work our poor pup came home with a red eye and a missing tooth. Do not take your dog here.

I asked for my dogs hair to be cut all the way down. When I got home I had to shave the dogs. At first glance they looked good but closer up the groomers did a really messed up job. When you look closer their hair was cut unevenly and there was longer pieces of Hair the legs and feet for example. They charge way to much $80 per dog for the services they rendered. Will not try again! Please don’t go here.

Worst grooming experience I’ve had in 10 years! Negative stars would be more accurate.

I recently moved to the neighborhood and was hopeful to find an experienced groomer within walking distance. I regret not checking Yelp reviews, and only reading Google reviews, before booking my appointment.

Upon entering (what looks like a run-down, empty storage room, broken front window and all) my two dogs and I were prompted to walk ‘on the bags only’ due to freshly stained flooring, which was still very sticky and not appropriate for an area with pets of any kind. The girl who was at the desk was the most positive part of this experience because she actually seemed nice and asked questions about the cuts I wanted and made sure she had my phone number written down. She estimated the grooming should take 3 hours and that someone would call me 20 min before the dogs were finished so I could promptly pick them up.

…Four and a half hours later I CALLED THE SHOP to get an ETA on when my dogs would be ready for pick up and was told that ‘someone was supposed to have called me’, and that they’d been ready for a while. Not a major deal, but inconvenient non-the-less.

When I arrived for pick-up I offered to go into the grooming area to harness my dogs because there were no longer bags to walk on and the stained floor was fully-exposed. In this room there appeared to be feces stains on the floor, a watery mixture in some areas (bleach or cleaner), and construction materials scattered about. After dressing the dogs, because I couldn’t put them down indoors, I had to take them outside (in 28* weather) before I could make my payment. I handed my credit card over, waited a solid 5 minutes in the cold, and was then told either my card wouldn’t go through or the system was down. Rather than standing outside for another who knows how long, I asked if we could get a bag to stand on while we waited inside for a resolution. I was not shy about my complaints up to this point and was met with excuses and a self-pity attitude, from who I can only assume is the owner.

While I was waiting for my card info to be relayed over the phone so another location could charge it, I noticed the cuts on both dogs were choppy and poorly done. Both had uneven cut lines, and one had a deep gash in the fur of his front leg. I genuinely believe I could have done a better job myself. The woman’s attitude only got worse when I told her I didn’t want her to fix the mistakes and would rather cut my losses and be on my way. After some banter back and forth she shoved my card at me and told me I didn’t need to pay for anything.

This was all-around one of the poorest displays of business ownership I’ve ever seen. Bad facilities, even worse grooming, and embarrassingly awful customer service.

Notice how there are no real photos posted by the groomers or clients – now I know why!