DIGS Canine Hotel Spa & Daycare Customer Reviews Summary
We’ve analyzed all available reviews for this breeder and summarized our findings below for your convenience!
Digs is highly recommended by customers for their exceptional service and care for dogs. The staff, from the front desk to the groomers, is praised for their communication and attentiveness.
Customers appreciate having access to cameras when their dogs are in daycare. Nancy is specifically mentioned as a great groomer who makes dogs feel comfortable and provides excellent results.
The staff is consistently pleasant and prompt in their communication. The quality of grooming at Digs is highlighted, with dogs coming back smelling great and looking amazing.
However, there is one negative review mentioning a disappointing grooming experience, with the customer feeling that their dog was not properly groomed and had to pay extra for unmentioned services. They also mentioned the inconvenience of not being able to book appointments online and had issues with their dog's vaccination records.
Despite this negative review, overall, Digs receives high praise for their service and is recommended by customers.
DIGS Canine Hotel Spa & Daycare Reviews
We’ve compiled a list of the most helpful reviews for this breeder below. We’ve included both positive and negative (if applicable) reviews to give you a better idea of the type of breeder you’re considering.
Digs is absolutely fantastic. From day 1 our dog, Ravioli, was treated with great care and affection. The staff (from front desk to groomers) has been incredible. They stay in constant communication with you and you have access to the cameras when your dog is in daycare. We have tried a bunch of other daycare and grooming places in our neighborhood and in closer proximity to our home but none match the service and care we and Ravioli receive at Digs. I recommend Digs to all my friends, neighbors and even strangers who compliment Ravioli’s haircuts. 10/10!
Nancy is the best! Rocky hates going to the groomer but she does a great job at making her feel comfortable and listening to our needs. The staff is consistently pleasant and happy to be there. They are prompt at answering phones and getting back to me quickly. I take Rocky to get her groomed at least every 6-8 weeks and she always comes back smelling like strawberries and a cute handkerchief 🙂 thank you!!
Wow! My dog looks amazing! They were so attentive and great with her! Muffin has never ever looked so good with her new summer haircut! Since my dog is a poodle mix she usually gets matted badly and has to get a very short haircut. She’ll end up getting a belly rash too! Not here though she looks perfectly fluffy and smells great! 10/10 and will be coming back every time!
Priscila Ramos de Sousa
Customer can’t book appointments online and neither in person. Kinda hard, huh?
– Website had a bug on the submission form, which forced me to walk over to schedule and appointment in person.
– When the day came, they said my dog’s appointment was never booked, and a team of at least 5 people gaslighted me saying I couldn’t have booked in person.
– Also they didn’t accept my dogs vax records claiming the expiration date was not readable, even though I was pointing to the date and showing them.
This business is set to failure, as they’re chasing away customers like I’ve never seen.
My pup has been here a few times now, but after last Saturday’s appointment, she wont be returning. I requested a full service groom for my 10lb mini goldendoodle and with the exception of her eyes and face, she looks exactly the same way she arrived. Additionally, even after the groomer examined my pup prior to taking her back, she still added on an additional $40 for de-matting, though she never mentioned prior that my pup was matted (and she wasn’t). I also learned that even though you request your groomer of choice, it’s often someone else will groom your pup which is unacceptable. I paid nearly $200 for a tiny dog and she still has frayed, strayed and uneven hairs all around her head and neck. We also still had to cut her nails as when we got home we realized they were uncut and still extremely long. Overall, Saturday’s visit was terrible and I 100% wont be back and will be looking for grooming elsewhere. Customers should not be subject to surprise bills, especially if the quality of work done does not equate to the price paid.